Terms of Service

These terms cover your use of galway.group and set out the commercial terms we work under. The Galway Group, LLC (“we”, “us”) is a Florida limited liability company.

1. Using this website

You are welcome to read, quote, and link to this site. Do not attempt to gain unauthorised access to it, disrupt it, or use automated tools to extract data from it at a rate that affects other visitors. The content is ours, and the pricing shown is an accurate published rate rather than an offer that binds either of us before an engagement is agreed.

2. What we provide

We provide virtual CTO advisory, managed IT and endpoint administration, Microsoft licence provisioning, vendor management, and custom software development. What is included at each plan level is published on our pricing page, and the specific scope of your engagement is set out in your signed agreement.

We are a services firm, not a software licensor. Baselines, My CTO, and Web Collab are our own products used in the course of delivering those services; where a product has its own separate terms, those terms govern that product.

3. Fees, hourly work, and your cap

Our model is a flat monthly base plus hourly for hands-on work:

• The monthly base covers strategy, direction, vendor management, and your plan’s included block of hands-on hours. It is billed monthly in advance.
• Hourly work beyond your included block is billed at the published rate, itemised, and visible in your portal as it is logged.
• You set a monthly cap on hourly work. We stop at that cap and check in with you before doing anything that would cross it. You can change the cap at any time.
• Vendors bill you directly for licences and hardware. We are not in the money flow on vendor spend and take no markup on it. Microsoft licensing is provided below MSRP.

Invoices are due on the terms stated on the invoice. Emergency or out-of-hours work, where you ask for it, may carry a different rate that we will tell you about before starting.

4. Baselines deployment

Baselines, our security and device baseline deployment, is included with every plan. It sells standalone at $3,000.

If you cancel within your first 30 days after we have already completed your Baselines deployment, that project is invoiced at its standalone $3,000. If the deployment has not been completed when you cancel, nothing is owed for it. After the first 30 days there is nothing outstanding for the deployment at all. This is the only item that survives cancellation inside the first month.

5. Cancellation and the 30-day window

Every engagement has a 30-day cancellation window and no long-term lock-in. You can cancel by telling us in writing.

On cancellation: no retainer charge for the cancelled period, no offboarding or exit fee, and no charge for handing over documentation. You remain responsible for hourly work already performed, vendor charges already incurred, and a completed Baselines deployment as described above.

6. Access, ownership, and offboarding

These commitments are central to how we work, and we intend to be held to them:

• You own your systems. Every admin account, licence, domain, and repository is registered in your name. Nothing is resold through us or held hostage in our name.
• You control our access. We hold administrative access only for as long as you allow it. Disabling our administrative account ends our access immediately, and you never need our cooperation to do it.
• Documentation lives in your tenant. We document every environment we run to a standard handoff specification, stored where your team already has access, so another firm can take over without a discovery project.
• We will support a clean handover to you or your next provider. Time spent on handover work beyond providing existing documentation is billed hourly like any other work.

7. What we need from you

To do the work we need timely decisions, the access we have agreed, accurate information about your environment, and a named point of contact. Where a delay or an inaccuracy on your side causes rework, that rework is billable. If you ask us to do something we think is a bad idea, we will tell you plainly and then do it if you still want it.

8. Intellectual property

Custom work we build for you is yours on payment, including the repositories it lives in. We retain ownership of our own products, our internal tooling, our baseline configurations, and the general know-how and techniques we bring to the work. Nothing in an engagement prevents us from using that general expertise for other clients.

Attorney review needed: this section should be conformed to the assignment and licence-back language in the signed services agreement.

9. Confidentiality

We sign a mutual non-disclosure agreement with every client. It runs both ways, and it is signed before the engagement starts rather than referenced afterwards.

Under it, we treat everything we learn about your business and your systems as confidential. Specifically: we do not use your data for any other customer, and we do not pass it to third parties. Your data is used to deliver your engagement and nothing else. It is not aggregated into a product, not used to train anything, and not shared with another client because a similar problem came up.

The narrow exceptions are the ones you would expect: vetted subcontractors working on your project, bound by equivalent written obligations; service providers strictly necessary to deliver the work, such as Microsoft; and disclosure where we are legally compelled, in which case we will tell you unless we are prohibited from doing so.

We will not name you as a client publicly, use your logo, or quote you without your agreement. These obligations continue after the engagement ends.

10. Warranties and liability

We perform our services with reasonable professional skill and care, consistent with the certifications and standards we publish. We do not warrant that any system will be free of faults, that no incident will ever occur, or that a particular business outcome will result from our advice.

Attorney review needed. The limitation of liability, indemnification, insurance representations, and any warranty disclaimer must be drafted by counsel and stated in the signed services agreement rather than asserted here. We deliberately have not published a liability cap or disclaimer figure on this page, because publishing one we have not had reviewed would be worse than publishing none. Ask us for the current agreement and our certificate of insurance.

11. Governing law

These terms and any engagement with us are governed by the laws of the State of Florida.

Attorney review needed: venue, dispute resolution, and any arbitration provision.

Changes

If we change these terms we will update the date at the top of this page. Changes do not alter a signed agreement already in effect. Questions go to hello@galway.group.